How much does shipping cost? Do you have free shipping?
We deliver orders to customers nationwide through a third party vendor, G4S and we charge delivery fees based on delivery location, KSH 250/- for deliveries in most places of Kenya. The order or item can also be collected at nearby G4S Offices and pick up stations around Kenya.
Can I change the delivery address after payment?
If your order has not yet been dispatched from our store, we suggest you contact us. Otherwise if the order is already with g4S, then we are unable to change the address. For assistance, please email us on firstname.lastname@example.org
Do you provide door to door/ home delivery, what are the delivery options?
Yes, currently door to door delivery is available countrywide. As well as free pick-up from our outlets and G4S offices.
– Delivery to doorstep
This will take 1- 5 days depending on the customer’s location
You can still opt to collect your package from our pickup shops, For Deliveries to other parts of the country, you can choose to pick from stations of G4S (Depending on your location and takes around 3-5 days).
Please Note: During high traffic and Promotions, it may take up-to 14 days to deliver your order.
What if I missed my delivery? How long can We keep uncollected goods?
The product will be delivered once. We will keep the products and you will be contacted again before we cancel your order. Alternatively, you can contact us at email@example.com
For unclaimed goods, we will keep the product at the pickup station for 7 days, otherwise we will send it back to our warehouse for maximum of 30 days before you can request resend after which it shall be treated as unclaimed goods under CAP 38. Law of Kenya.
Will somebody contact me before delivering the package to my location?
Yes, our delivery agents / G4S will contact you to confirm your availability and exact location.
How do I receive my order when delivered at my doorstep?
You will receive a call from G4S/ Rider. Please provide valid ID to claim your goods. Ensure you confirm the integrity of your goods delivered. If there is any problem with it, kindly reject to rider and contact us on firstname.lastname@example.org
Within how long should I pick my order from self-collect points when arrival notice has been sent?
Within 48 hours from the time you are notified unless your verbal communication is done to you. But in most case you will be contacted and collect your item at your convenience.
Why can’t you send the order to my city?
Please send us your address so that we can find the nearest pick-up station for you. You also can recommend us the pick-up station on your address as Umoja Rubber Products Ltd has a program to open pick-up stations in future.
What if I cannot contact rider?
Kindly leave us your order no. and your contact, we will sort out and get back to you. You can email us on email@example.com